Vg98 takes every player's privacy seriously. This policy transparently explains how we collect, process, and protect your personal information so you can play with peace of mind.
Important Note: This Privacy Policy describes the privacy practices of vg98 regarding information we collect through our platform at vg98.bar and the vg98 mobile app. By using our services, you agree to the terms of this Privacy Policy.
Vg98 is an online casino platform with a strong commitment to protecting the privacy and personal data security of all its users. This Privacy Policy is designed to ensure every player clearly understands what information we collect, why it is collected, and how it is handled.
The data controller for all personal information collected through the vg98 platform is vg98 Entertainment Group ("vg98", "we", or "our company"). As the data controller, vg98 is fully responsible for ensuring that all personal data processing is carried out in accordance with internationally recognised data protection principles.
This policy is written in Bahasa Malaysia to ensure Malaysian players can clearly and easily understand their rights. Any inquiries regarding this Privacy Policy may be directed to our team at any time.
Vg98 only collects personal data that is strictly necessary for the stated purposes. Below are the categories of data we collect and their corresponding purposes:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | KYC verification & fraud prevention |
| Contact Data | Email address, phone number, mailing address | Account communications & customer support |
| Financial Data | Bank account details, e-wallet numbers, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, browser type, operating system, device ID | Account security & fraud detection |
| Behavioral Data | Game records, betting history, session duration | Responsible gaming & personalisation |
| Communication Data | Support chat logs, emails, feedback | Service improvement & complaint resolution |
vg98 never collects unnecessary information. All data requested has a clear purpose, which is transparently disclosed to players at the point of collection.
The personal data we collect is used for the following purposes, and we will not use it for any other purpose without first obtaining your consent:
Please Note: You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team. Withdrawing marketing consent will not affect your core account services.
Vg98 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, there are specific situations where we need to share your data with certain parties to enable our platform to function properly:
All third parties we work with are bound by strict data processing agreements and are regularly audited to ensure they maintain privacy standards equivalent to those of vg98.
The security of your personal data is vg98's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected:
In the event of any security incident involving your personal data, vg98 is committed to notifying affected players within 72 hours of becoming aware of the incident, in line with international best practices.
Vg98 uses cookies and similar tracking technologies to enhance user experience and platform security. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality and security of your vg98 account.
Vg98 retains personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Our data retention guidelines are as follows:
Once the retention period has expired or you request deletion, vg98 will securely delete or anonymize your personal data using methods that ensure it cannot be recovered.
As a vg98 player, you have the following rights regarding your personal data. All requests relating to these rights may be submitted to our team and will be processed within 30 business days:
You have the right to obtain a copy of all personal data we hold about you in an easily readable format.
If your personal data is inaccurate or out of date, you have the right to request a correction at no additional charge.
You may request deletion of your personal data, subject to applicable legal retention requirements.
You may request that we restrict the processing of your data in certain situations, such as during a dispute over data accuracy.
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time, without conditions.
The vg98 platform is strictly for users aged 18 and above. We do not intentionally collect, process, or store any personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete the information and close the relevant account. Parents or guardians who suspect their child has registered on the vg98 platform are urged to contact our support team immediately.
Vg98 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material amendments are made, we will notify players via a notice on the platform or through the registered email address.
The "Last Updated" date at the top of this page will always reflect the latest version of the Privacy Policy in effect. Continued use of the vg98 platform after any amendments are published will be considered acceptance of the updated terms.
If you have any questions, concerns, or wish to exercise any of your rights regarding your personal data, please contact the vg98 Data Protection Officer (DPO) through the following channels:
Privacy Email: [email protected]
Our team will endeavour to respond to all privacy-related enquiries within 5 business days. For more complex matters involving data deletion or access requests, we may require up to 30 business days to process in full.
We don't just comply with the law — we go beyond the minimum standards to ensure your data is truly protected.
All sensitive data at vg98 is protected with AES-256 encryption and TLS 1.3 — the same encryption technology used by banking institutions and government security agencies worldwide.
Your personal data has never been and will never be sold to advertisers or third-party data brokers. Your information is used solely for purposes to which you have given explicit consent.
Vg98's privacy and data security practices are independently audited annually by a third-party audit firm. Audit findings are used to continuously improve our data protection systems.
Through your vg98 account settings, you can manage communication preferences, request a copy of your data, update your information, or initiate a data deletion request — all without needing to contact support.
In the event of any security incident involving your data, vg98 will notify you within 72 hours — far faster than the legal requirement, which typically allows 30 days.
Vg98 provides a full Privacy Policy in Bahasa Melayu so that Malaysian players can easily understand their rights without having to translate complex legal documents.
Your data is protected, your games are fair, and your withdrawals are processed quickly. Register today and enjoy the best online casino experience Malaysia has to offer — with your privacy fully guaranteed.
TLS 1.3 Encryption · No Data Sales · Independent Audit · Full Control